Request a refund

In the Hanze print portal and the Campus Print app you can submit a request to have your private print credit refunded to your bank account. For example, when you finish your education.
The administration fee is €0.50. The remaining balance will be refunded to your bank account within three weeks of receiving your request.

Request in the print portal

1. Ga naar: print.hanze.nl
2. Log in with Hanze account or guest account.
3. Click the [Credit] tab.
4. Click [Refund].
5. Enter name of account holder, email address and IBAN.
6. Click the [Request credit refund] button.
7. Click the   button and then click [Log out].

Request in the Campus Print app

Important: You cannot request a refund when automatic top-up is switched on. You need to disable it first in the print portal. (Switch on and off automatic top up)

1. Open the Campus Print app.
2. Tap [Top up], next to your print credit.
   
3. Select [Refund] in the menu.
4. Enter name of the account holder, your Hanze email address, and the IBAN number of your bank account.
5. Tap [Request credit refund].